|ACS Returns Policy|
Advanced Communication Solutions
We are only able to cover postage costs of items returned within the UK Mainland.
We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you recieve from us, please let us know.
This does not affect your statutory rights.
ACS is pleased to announce the introduction of a new state of the art scanning technology that means ALL customers that order custom made hearing protection and in-ear monitoring products from ACS will have their ear shape on file at ACS for up to 4 years. The device will scan the impressions and save as a file on the database so customers can order new products or replacements instantly without the need to have new impressions taken. What's more, this service will not cost customers anything extra on top of the standard product charge, it is just a little something we want to do to make your experience with us even more enjoyable!
Please be aware that the scanning service began on May 1st 2010 so will only apply to customers that ordered thereafter.
Or redeem a CUSTOM VOUCHER at your nearest impression taker using our postcode store locator >>
Please note - ACS products require good deep impressions in order to create a seal in the ear so it is important there is no wax block in the canal that will stop the audiologist from taking an impression. If you think you may have a wax build up, please visit your local GP for a consultation before booking an appointment with a dealer. You may be charged a fee if the audiologist is unable to take an impression.